It was a bittersweet phone call

Once in a while we receive a phone call that creates happy/sad emotions. Last Friday was one of those times:

I want to thank you! I want to thank you for me being a customer of yours!

People broke into our house and I don't know what I'd do if I didn't have an inventory!

This is bittersweet because we are sad that they experienced this loss, but also happy that we provided our inventory service for him. We know we have helped lessen the emotion, saved them hours of time and increased the opportunity for a more thorough claim, resulting in a higher dollar settlement.

He told me about how they ransacked the entire house, stole beds, mattresses, electronics, even kitchen appliances ... food and cleaning supplies, too! It was a horrible experience, and the aftermath when you have to file a claim can be just as emotional.

When he called his insurance agent and told her he had a home inventory, she told him his life would be much easier with that information. Then she explained he would need to list, room-by-room, everything that is missing (including model numbers).

As we hung up the phone, he was going to start that process. His closing remark was that it'll be so much easier to do this, because he has the list we created for him, along with detailed photographs. Being able to refer to the photos, he will be able to SEE what is missing! 

A picture is worth a thousand words. And in this instance, a picture is worth thousands of dollars!