It wasn't a big thing. Actually, it was just a few seconds. But they were BIG seconds. We attended a wedding reception at the Mavris Arts and Event Center Friday evening. The staff was efficient, friendly and helpful. The food was delicious. The venue spectacular! This in itself was a welcome experience. But what really made a difference was the welcome we received upon arrival. Each person received a "hello" or "thank you for coming" or similar greeting. My granddaughter Olivia was in front of me, and received a "welcome, young lady" with a warm smile. As he said, "Good evening" to me, I responded "Where's the 'young lady' part?" My tone of voice and laughter let him know I was not serious, to which he replied - without skipping a beat - "My previous remark was intended for you." We both laughed and the interaction was over.
What this told me is that he was not a robot repeating greetings over and over. He was truly engaged in each remark, intent on making sure each person felt truly welcome.
That in itself was amazing. There's one more thing I must point out. The greeter was the owner, John Mavris. I've told a lot of people already about the great venue and the wonderful people there. And now I'm telling all of you.
Do people do the same for your business or service?
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