He stated that it is not uncommon to overhear homeowners’ comments as they stand helplessly watching the firefighters work to extinguish the fire. Imagine all the thoughts that must pass through their minds. At first, their priority is ensuring all of their family members and pets have exited the house. After everyone is accounted for, their minds begin to flood with emotions and questions; How could this happen to us? Where are we going to live now? What personal property is destroyed? Is anything going to be salvageable?
After the fire is extinguished, the homeowners are typically allowed to enter the house to gather medications and a few personal items. This is a horrific event for them, entering the house for the first time after the fire. Seeing their home in that condition is a paralyzing experience. It is common to hear them say, “We are never going to be able to recover from this.” But the comment that firefighters hear time and time again is, “We have no idea what we’ve lost.”
The ideal time to document your belongings is certainly not after a fire. Emotions are high and property may already be destroyed. And if you can’t remember what you owned, how can you ask to have it replaced? Can you trust your memory?
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